Text Notification Settings
Text and email notifications are an optional feature you may opt into. You can choose to get SMS TEXT notification alerts sent to your phone or a member of your team. These alerts will let you know when members of X-SPLEX have sent you a message. This is once daily and may show one or more messages are waiting for you within the last 24hr period.
You can access your Notifications Settings from your User Menu at any time.
(Right Corner, under your company name on Desktop browser)
You may also choose to get alerts for new Sales and RFX listings that have been posted on X-SPLEX. This is once daily, or you may choose every Monday. It will show 1 or more Sales listings and/or RFX Listings.
These counters reset after the alert message has been sent. It doesn't count how many messages have been waiting since your last login; it only counts the last 24 hours.
Setup:
(1) You must consent to receive text (SMS) Messages and accept the Terms of Service first. You will not be able to verify your number until both of these are checked. If one of these is checked off and saved, your Text settings will be reset, and no messages will be sent.
(2) Phone Number to receive text. It will need to be a mobile number that you have access to, or a partner's or employee's. If it's another person, make sure you have permission. Only US numbers are accepted.
(3) Verify Number button: This function is unlocked only when the consent and agreement checkboxes are checked. A code will be sent to the provided number. A form will be displayed to enter the 6-digit code. Messages are only sent to verified numbers.
Example:
Once the number is verified, the message alert options will be unlocked.
(4) Choose to have New Sales and/or RFX listing alerts sent daily (including weekends) or only on Mondays. Both can't be set to ON.
- If set to Daily, the number of new Sales and RFX listings in the past 24 hours since your last alert will be sent.
- If set to Monday, the number of new Sales and RFX listings in the past 7 days since your last alert on the previous Monday will be sent.
(5) New Message Alerts: when members of X-SPLEX have sent you new messages, replies, or offers for your Sales or RFX listings.
These are sent once daily (including weekends) and will show the number of new messages since your last alert in the past 24 hours.
If there are no new messages, you will not be sent a text alert.
(6) Set the Time Zone and what time of day you want these text notifications sent. New Listings and Message alerts are sent simultaneously as a single message.
(7) If you want to receive newsletters from X-SPLEX regarding news, upcoming features, etc., regarding X-SPLEX. This is independent of the Text Notifications. These do not include information about new listings or messages.
Billing or support emails are separate operational emails.
Emails are sent to the Account email address.
Other notes:
Only one phone number can get text notifications per account.
Stopping or Pausing Text Alerts: We recommend you use the Notifications Settings to turn off alerts. You can do this without having to re-verify your phone number. Just flip the Text Toggle switches to OFF and press Save Changes.
You can change the number at any time by pressing the Change Number button. This can also be used to Remove the number.
You may also type STOP on your mobile phone at any time. But it is preferred to do so from within Notification Settings.
If you want to restart receiving messages but you typed STOP on your mobile phone, you will need to type START from the same phone to unblock the number. Then you'll need to log in to X-SPLEX, go to Notification Settings, and re-consent to receive message alerts.
The phone number you submit for Text Alerts is not shared or sold to 3rd parties. It is only used for message alerts for messages and new listings. There are no purchase requirements to use this service.
